I think someone else is using my account to gamble — what should I do?

Change your password immediately and contact the dbjk support team. Report it via live chat or at support@dbjk.lat and our team will act quickly to secure your account.

Safe Betting

Play responsibly at dbjk

Enjoy the entertainment, but stay within your limits. dbjk is committed to your protection — everything from deposit limits to self-exclusion is right at your fingertips.

21+ For those aged 21 and above only

What is responsible gaming and why does it matter?

When enjoyed the right way, online betting and casino games can be a great source of entertainment. But when the urge to play goes beyond control, it can have a negative impact on your personal, family, and financial life. dbjk believes gaming should always be a source of fun — not stress or worry.

Responsible gaming means setting a clear limit on your budget and time, and enjoying entertainment within those limits. At dbjk, we provide a number of practical tools and services to protect players and help you stay in control at all times.

Remember: betting is entertainment with uncertain outcomes, not a way to earn money. Trying to win back lost money by placing more bets — known as "chasing losses" — is a clear sign of problematic behaviour. In that situation, stopping and seeking help is the wisest thing to do.

dbjk's protection tools

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits can be made, so your budget stays in check at all times.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once that limit is reached, your account will automatically help you take a break.

Session Time Limit

Set a maximum playing time for each session. When the time is up, a warning will appear to remind you to take a break.

Time-Out

If you want a temporary break, pause your account for anywhere between 24 hours and 30 days. During this period, no login or betting will be possible.

Self-Exclusion

If you need a longer break, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. Making this decision takes courage.

24/7 Support

How to use the protection tools

Setting up these tools at dbjk is very simple. Just follow the steps below and you can secure your account in just a few minutes.

A 24-hour cooldown period applies to increasing a limit or lifting an exclusion, but reducing a limit takes effect immediately.

Access Your Account

Open the "Responsible Gaming" section

From the account menu, select the "Responsible Gaming" or "Responsible Gaming" option.

Choose your preferred tool

Pick whichever you need — deposit limit, loss limit, session time, time-out, or self-exclusion.

Enter your values and save

Enter the amount or time limit and click the "Save" button. Changes take effect immediately.

Contact us if you need help

If you have any questions or issues, reach us via 24/7 live chat or at [email protected].

Warning signs of problematic betting

If any of the signs below apply to you, take a moment to reflect and seek help if needed.

You are betting beyond your budget and placing more bets to "win back" money you have lost.

You are prioritising betting over family, friends, or work, and playing in secret.

You are spending money meant for bills, food, or other essential expenses on betting.

You feel restless, irritable, or anxious when you are not betting.

You have tried many times to stop playing but have not been able to.

You are borrowing money from others or selling assets purely to fund betting.

If any of these signs appear, contact dbjk's 24/7 support team directly — we are always ready to help you make the right decision.

Age verification and protection of minors

dbjk is a platform strictly for those aged 21 and above. Age verification is mandatory at registration, and identity documents may be requested during an account review if needed.

If there are children or teenagers in your household, keep your account password secure from them. If you share a computer or phone, always log out at the end of a session. Parental control software can be used to block minors from accessing online gambling sites.

21+

This platform is for adults aged 21 and above only. Use by minors is strictly prohibited.

dbjk's commitment and support

dbjk believes that creating a trusted and safe betting environment is not just a matter of rules — it is our ethical responsibility. We are committed to building a platform where players can always enjoy entertainment while staying in control.

Our customer service team is available in both Bengali and English, 24 hours a day, 7 days a week. If you feel betting is getting out of your control, do not hesitate to reach us via live chat or email us at [email protected].

Remember: seeking help is not a sign of weakness — it is proof of courage and self-awareness. dbjk is always on your side.

Contact us for support

Responsible Gaming FAQ

Log in to your dbjk account, go to Account Settings, and select the deposit limit option from the "Responsible Gaming" section. Set a daily, weekly, or monthly limit and save. Reducing a limit takes effect immediately.

Yes, once a temporary self-exclusion period ends, it is possible to reactivate your account. However, a 24-hour cooldown period applies before reactivation, giving you time to reconsider your decision. For permanent exclusion, the account cannot be recovered.

Yes, your account balance remains fully safe while a time-out is active. You will not be able to log in or place bets during this period, but once the time-out expires, all your balance will be intact.

Change your password immediately and contact the dbjk support team. Report it via live chat or at [email protected] and our team will act quickly to secure your account.

No. dbjk is strictly a platform for those aged 21 and above. Age is verified at registration and any account belonging to a minor is closed immediately.

No. Betting and casino games are purely for entertainment — they are not a reliable source of income. Every bet carries the risk of loss and outcomes are entirely uncertain. Never treat it as a way to earn money or place bets with borrowed funds.

Enjoy all dbjk services safely

Play responsibly and enjoy dbjk's cricket betting, slot games, and live casino.

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